Need help with your order or have a question before purchasing? Our support team is available to provide assistance, updates, and guidance any time.
Find Answers to Common Questions
How long does it typically take to process an order?
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 5–15 business days, depending on your location and local carrier services.
Can I change the contents of my order?
If your order has not yet been processed or shipped, we may be able to assist with modifications. Please contact us as soon as possible at hello@delumique.com.
Do you ship internationally?
Yes, De Lumique ships worldwide. Shipping times, available carriers, and delivery costs may vary depending on the destination country.
Is my personal information secure during checkout?
Yes. We use secure, encrypted checkout systems and trusted third-party payment providers to help protect your personal and payment information.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information. If you have any questions about your shipment, please contact hello@delumique.com.
General Information
We strive to provide a smooth and reliable shipping experience worldwide. Orders are shipped from our fulfillment centers in Thailand and the United States and are typically delivered within 5–15 business days.
Shipping costs are calculated at checkout based on your location. Once your order has been shipped, tracking information will be provided via email.
For international orders, customs duties, taxes, and import fees may apply and are the responsibility of the customer. Delivery times may vary due to customs clearance, local carriers, or other factors beyond our control.
For shipping assistance, please contact hello@delumique.com.
We want you to feel confident with every purchase. If you're not completely satisfied, eligible items may be returned within 30 days of delivery, provided they are unused, in their original condition, and returned with the original packaging.
To request a return, please contact hello@delumique.com with your order number and reason for the return. Once approved, we will provide return instructions.
Please note that certain items, including customized products, final sale items, and used products, may not be eligible for return.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos of the product and packaging so we can assist you promptly.
After the returned item has been received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.
For any questions regarding returns, refunds, or exchanges, please contact hello@delumique.com.
We offer secure and flexible payment options designed to make checkout fast and convenient across all devices. We accept Visa, Mastercard, JCB, and UnionPay.
All payments are processed through encrypted and secure third-party payment providers to help protect your personal and financial information.
Please note that, depending on the payment method used, the charge appearing on your bank or card statement may display the name of our payment service provider rather than "De Lumique". This is normal and does not affect your order.
For international transactions, the final exchange rate and any applicable foreign transaction fees are determined by your bank or card issuer. The amount shown on your card statement may therefore vary slightly from the amount displayed at checkout.