Refund policy

At De Lumique, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our policy below.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging.
  • Include proof of purchase or order confirmation.

To start a return, please contact us at hello@delumique.com.

Please note that return requests must be approved before sending any item back. Returns sent without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged or defective.

Damages and Issues

Please inspect your order upon arrival.

If your item is defective, damaged, or if you received the wrong product, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the product and packaging
  • A description of the issue

We will evaluate the claim and work to resolve the issue as quickly as possible.

Non-Returnable Items

We do not accept returns for:

  • Sale items
  • Promotional items
  • Gift cards
  • Personalized or custom-made products
  • Products that have been used, opened, or are not in their original condition

If you have questions regarding a specific product, please contact us before placing your order.

Exchanges

We allow exchanges instead of refunds for eligible products.

If you would like to exchange an item, please contact us within 30 days of receiving your order. Exchange requests are subject to product availability.

Sale items and promotional products are not eligible for exchange.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@delumique.com.