Shipping policy

Shipping Policy

Thank you for shopping with De Lumique.

Shipping Locations

We currently ship worldwide.

Orders are fulfilled from:

  • Thailand (Fast Ship Service)
  • United States (USPS)

Shipping carrier selection may vary depending on the destination country and product availability.

Processing & Delivery Time

Orders are typically processed and delivered within 5–15 business days, depending on the destination country and local carrier performance.

Please note that delivery times are estimates and may be affected by customs clearance, holidays, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the destination country and delivery location.

Free Shipping

At this time, we do not offer a permanent free shipping program.

However, free shipping promotions may be available during special campaigns and seasonal events.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information.

Customs, Duties & Taxes

International customers are responsible for any applicable:

  • Import duties
  • Customs fees
  • Value-added tax (VAT)
  • Other local taxes or charges

These fees are determined by your local customs authority and are not included in the purchase price or shipping charges.

Shipping Address Accuracy

Please ensure your shipping address is correct before placing your order.

De Lumique is not responsible for:

  • Delays caused by incorrect shipping information
  • Additional shipping fees incurred due to address errors
  • Packages delivered to incorrectly provided addresses

Lost or Damaged Packages

If your package is lost or arrives damaged during transit, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged package and product (if applicable)
  • A detailed description of the issue

We will work with the carrier to investigate and assist in resolving the matter.

Contact Us

For shipping, returns, exchanges, or refund inquiries, please contact:

De Lumique Customer Support
📧 hello@delumique.com

We are happy to assist you.